Crisis and Resilience Fund privacy notice

Information held about you

Herefordshire Council has been allocated £2.817 million grant funding for the period of 1 April 2026 to 31 March 2027 from the Department for Work and Pensions to support households most in need in Herefordshire. Authorities have discretion on exactly how this funding is used within the scope set out in the guidance and financial payments will be made using a digital platform.

In order for us to distribute the funding, it is necessary for us to collect and hold personal information about those in receipt of Crisis and Resilience Fund through various initiatives. Which could include:

Basic details about you such as name, address, date of birth, telephone number, email address and national insurance number, and where relevant, information about any health conditions or disabilities which may impact your application.

We may re-use DWP (Department for Work and Pensions) and HMRC (His Majesty’s Revenue and Customs) derived data about your income and earnings, and benefit entitlement.

Who is processing your data

Herefordshire Council is the Data Controller for the information described in this privacy notice. This means the Council decides what personal data is collected, how it is used, and why.

Evouchers 

Information may be provided by third party organisations 

Herefordshire Council may use approved E voucher providers to distribute financial support. These providers act as data processors, handling your information only on our instructions and in line with strict data protection requirements.

Named third party organisations will include:

• Marches Energy Advice
• Severn Wye Energy
• Ledbury Foodbank
• ETHOS
• Leominster Foodbank
• Bromyard Foodbank
• Hereford Foodbank 

Resilience Services 

Herefordshire Council will work with third party organisations who will deliver resilience services to boost the wellbeing of Herefordshire residents. These organisations will include:

• Citizens Advice
• Marches Energy Advice
• Severn Wye Energy
• Age UK

LIFT Platform

Hoople and Policy in Practice are the data processors who will process your information, in order for Herefordshire Council to undertake targeted prevention work.

Frontline Referral Platform

Frontline Referrals Limited are the data processors who will process your information for the purpose of referring you to another organisation for specific support. 

How we will use the information we hold about you

We will collect and use your personal information, where applicable, in order to:

• Determine your eligibility for funding from the Crisis and Resilience Fund
• Issue your Cash-First payment in the most appropriate way based on your circumstances
• Verify your identity to ensure financial support is provided to the correct recipient
• Refer you to relevant support services so that you do not need to repeat the same information
• Track the success of referrals which have been made
• Identify vulnerable residents in financial crisis, or at risk of falling into crisis 
• Create targeted campaigns to support residents’ financial wellbeing 
• To boost employment and skills

How the law allows us to use your information

The legal basis for processing the data is: 

• For the purpose of assessing eligibility for financial support and issuing e vouchers, the legal bases are:

UK GDPR Article 6(1)(e) – Public Task

UK GDPR Article 9(2)(g) – Substantial Public Interest

• For the purpose of referring individuals to resilience services the legal bases are: 

UK GDPR Article 6 (a) Consent

UK GDPR Article 9 (a) the data subject has given explicit consent

• For the purposes of employing the LIFT (low income family tracker) platform to identify households who are in or at risk of financial crisis, the legal basis is: 

UK GDPR Article 6(1)(e) – Public Task

UK GDPR Article 9(2)(g) – Substantial Public Interest

Who we will share your information with

We will share your information with partner organisations for the following purposes:

• To make onward referrals to resilience services 
• To create targeted campaigns to support the financial wellbeing of Herefordshire residents 
• To enable third party organisations to distribute financial support as part of the Crisis and Resilience Fund
• To facilitate referrals to support organisations, to connect individuals to services to boost wellbeing and financial resilience. 
• This applies to support provided between 1 April 2026 and 31 March 2027

We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

How long we keep your personal information

We will only keep your information for 12 months after the programme ends. The information outlined in this privacy notice will be kept for the time required by DWP as part of the grant conditions agreed to by Herefordshire Council. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect. 

To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email: informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office

Providing accurate information

It is important that we hold accurate and up to date information about you in order to assess your needs and delivery the appropriate services. If any of your details have changed, or change in the future, please ensure that you inform us as soon as possible so that we can update your records.

Further information

If you have any questions or concerns about how your information is used, please contact crisisresiliencefund@herefordshire.gov.uk in the first instance.