We ask you to set up an account with us to report some things, such as missed collections, so we know where the bin is. If you don't have an account yet you can register with us through our online system. It will only take a few minutes and means you can quickly report other things to us in the future.

Missed rubbish or recycling collection

• A bin or sack wasn't collected

Missing or damaged rubbish or recycling bins

Report a missed household rubbish or recycling collection:

• My bin is lost or stolen
• Request a replacement for a damaged bin

Issues with a collection

Report an issue with a collection crew for your household, garden waste or business waste:

• Rubbish has been spilt from my bin or sack
• I'm unhappy with the noise of the collection crew
• I'm unhappy with the behaviour of the collection crew
• My property has been damaged by the collection vehicle or crew
• My bin has been returned to the wrong place

Garden waste collection service

Report an issue with your subscription garden waste collection service:

• Report a missed garden waste collection
• Report a damaged garden waste bin
• Report a missing garden waste bin

Problem with business waste collection

• Missed business waste collection or damaged bin